Return & Refund Policy

Nexoratech Return & Refund Policy

1. Overview

At Nexoratech, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. You have 30 days from the date of delivery to return an item for a refund or exchange.

2. Eligibility for Returns

To qualify for a return:

The item must be in its original packaging.
The item must be unused, unwashed, and undamaged.
You must provide a receipt or proof of purchase.
The return must be initiated within 30 days of receiving your order.

3. Non-Returnable Items

Some items are not eligible for return due to hygiene or safety reasons:

Gift cards
Downloadable software products
Personal care items (if applicable)
Final Sale or Clearance items

4. How to Initiate a Return

To start a return, contact our support team at:
Email: [Insert Email Here]

Please provide your order number and the reason for the return.

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or arrived damaged.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds: If approved, refunds will be processed, and the credit will be applied to your original payment method within 5–10 business days.

Late or Missing Refunds: If you haven’t received your refund, first check your bank account and then contact your credit card company. Refunds may take some time to appear.

6. Exchanges & Damaged Items

We replace items only if they are defective or damaged upon arrival. To request an exchange for the same product, please contact us at:
Email: [Insert Email Here]